These terms and conditions are at the same time a contract agreement between us.
This page tells you information about us and the legal terms and conditions (Terms) on which we provide any of the services (Services) listed on our website (our site) to you.
These Terms will apply to any contract between us for the supply of Services to you (Contract). Please read these Terms carefully and make sure that you understand them before booking any Services from our site. Please note that before placing a booking you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to book any Services from our site. You should print a copy of these Terms or save them to your computer for future reference.
We can change the terms periodically so please check the contents at intervals. With access and utilisation of this network place you agree with these terms.
These Terms, and any Contract between us, are only in the English language.
- 1. Explicit User Consent
- a) that you comply with the rules of the Greek and international Law and specifically with the telecommunication regulations and
- b) you abstain from any action that is illegal and opposes the moral ethics of Airpower’s network place.
- 2. How we use your Personal Information
We will use the personal information you provide to us to:
- Provided the Services
- Process your payment for such Services and
- Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
We will not give your personal data to any third party.
- 3. Our Services
3.1 The images of the Services on our site are for illustrative purposes only. Your Services may vary slightly from those images.
3.2 We will supply the Services to you on the date and time set out in the booking.
3.3 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control.
3.4 We may have to suspend the Services if we want to deal with technical problems. We will contact you to inform you in advance as soon as possible if this is the case using the contact details you provided when booking, unless the problem is urgent. You do not have to pay for the Services while they are suspended.
3.5 Our Services are suitable for adults; Small children are allowed; they must be supervised at all times.
3.6 We operate a strict no smoking policy. Drugs, other illegal substances and candles are not permitted on the aircraft.
3.7 It is your responsibility to ensure that you are in sufficient health to board the aircraft. If you are on medication, suffer from a severe medical condition, you are pregnant women or have any disability or limited mobility we ask that you inform us when making your booking.
3.8 We reserve the right to terminate the Services if your behavior is deemed dangerous or distracting to the Pilot or any the crew. This includes drunkenness and abuse towards our crew.
3.9 If you have a special request, please inform us in writing when making your booking. We will aim to meet your needs but cannot guarantee that every request will be met. Special requests are subject to availability and will be confirmed by us in writing.
3.10 Please note that embarkation and disembarkation times may vary slight from the booking times agreed due to traffic at airports / heliports. Also, there may be no available stations on the date and / or time of your booking due to hours of operation, weather conditions, in such cases we will use the nearest airport / heliport.
- 4. Events Outside Our Control
4.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
4.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, river closure, airport /heliport closure, flight ban, motor transport or other means of public or private transport.
4.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, we will arrange a new date with you after the Event Outside Our Control is over.
4.4 You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us.
- 5. Authorisation
The utilisation of Airpower’s network place does not entail the provision and the conveyance of rights or a usage authorisation of goods and services. Excluded is the limited right to use its services in accordance with the present terms and conditions. In the event of downloading contents of the present network place, Airpower grants such a right only for strict personal use and does not concede any other right, unless explicitly mentioned.
- 6. Exemption from Liability & Restriction of Liability
Information contained in these websites is checked and updated by Airpower, with due diligence on a regular basis., Airpower, does not assume any liability or guarantee for the timeliness, accuracy and completeness of the information provided. This applies also to other websites that may be accessed through hyperlinks.
Airpower, assumes no responsibility for the contents of websites that can be accessed through such links. Further, Airpower, reserves the right to change or amend the information provided at any time and without prior notice
Airpower makes important efforts so as to provide precise and complete information at its network place. However, Airpower is not committed as far as precision, time proximity and plenitude of published contents are concerned. Accordingly, Airpower does not bear any liability. The utilisation of Airpower’s network place is your responsibility, accepting that the information and services are offered as such, without having Airpower indirectly or explicitly declaring any guarantee. When acquiring access in any part of Airpower’s network place, you agree that you will not redistribute any information included in its web pages. As far as other companies are concerned, Airpower cannot be regarded liable for any damage, or cost that will be caused by the utilisation of its services to which you acquired access through its network place.
- 7. Performance of the Flight
The Air Carrier operates according to the Air Operators Certificate (AOC GR-060). The Air Carrier undertakes the obligation to perform the Flight in full accordance with the applicable legislation and provided that it has obtained all necessary permits by the competent authorities for landing, etc., where and if applicable. The Aircraft must be in airworthy condition, properly manned and fully equipped. The Air Carrier shall not perform any part of the Flight unless it has obtained all permits required for the performance of that part of the Flight before takeoff. In case the required permits for certain parts of the Flight have not been granted before takeoff, the Air Carrier is under an obligation to inform the Charterer and the latter shall decide whether the Flight shall begin. The Charterer shall not be under an obligation to pay the Fare in case the Flight is cancelled due to the fact that the Air Carrier has not obtained all necessary permits. In such case, the Air Carrier shall be under an obligation to refund the Fare that has been paid by the Charterer forthwith and in full. In case the Charterer decides that the Flight will be performed regardless of the fact that the permits required for either the entire or certain parts of the Flight have not been obtained and, if such permits are not eventually granted, the Charterer is under an obligation to pay the Fare corresponding to the performed parts of the Flight, including the part from the termination point of the Flight to the Base Airport.
- 8. Replacement of Aircraft
The Air Carrier may replace the Aircraft with another Aircraft, operated by the same, with similar or better specifications and transport capacity without the consent of the Charterer prior to takeoff. If the replacement aircraft is operated by another air carrier, the consent of the Charterer is required. If an aircraft is not available, the Air Carrier may perform the Flight with an aircraft with inferior transport capacity and specifications with the Charterer’s consent and, in the latter case, with an equivalent decrease of the Fare, mutually agreed upon by the Air Carrier and the Charterer. If the Flight is cancelled for the above-mentioned reason or for any other reason not attributable to the Air Carrier, the latter is obliged to immediately inform the Charterer and return the Fare, if already paid in advance without, however, being liable to indemnify the Charterer.
- 9. Customers and Aircraft Delays
Customers and passengers are expected to be at the designated point of departure at least 15 minutes prior to the Estimated Time of Departure (ETD). In case of a passenger delay that will affect the helicopter flight schedule, the Air Carrier will make every possible effort to secure a new time slot and eventually perform the flight. If the flight cannot be operated on the same day, alternate dates will be offered. If the customer cannot accept the alternate schedules and/or dates, flight is supposed to be cancelled at the customer’s request and 100% cancellation charge is applied. On the other hand, in case alternate schedules and/or dates are acceptable, extra charges may occur and be applied.
In case a flight is delayed for technical or other reasons, Air Carrier ensures that the customer will be offered an alternate solution, such as an aircraft upgrade or downgrade, that will be acceptable to him or her and based on the terms described in the previous paragraph. The customer has the right to refuse the alternate solutions and receive a full refund. If the customer accepts the alternate solutions, no refund should be expected apart from the price difference refund provided in the case of aircraft downgrade.
- 10. Inability to Land
In the event that the landing of the Aircraft at the destination is not possible due to adverse weather conditions or other reasons of force majeure, the Air Carrier is under no obligation to return the Fare to the Charterer if the Fare has been paid in advance, nor is the Charterer released from its obligation to pay the Fare. The pilot shall decide,in his absolute discretion, on whether the landing is possible or not. In such case the pilot may decide to either return to Base or to land the Aircraft at the nearest location possible.
- 11. Changes in the Flight
The departure and arrival times mentioned in the description of the Flight are subject to changes imposed by the competent authorities. The Air Carrier has the right to make changes in the following cases:
- if, at its reasonable judgment, it is necessary for reasons of protection of the health of passengers and/or the safety of the Flight,
- in case of impairment of the Aircraft,
- in any case of force majeure,
- 12. Payment of Fare
12.1 The Charterer is under an obligation to pay the Fare, as well as any other amount owed to the Air Carrier according to the present in advance, upon the conclusion of the Agreement, otherwise the Air Carrier is not obliged to perform the Flight. The Flight is considered to have been booked when the Fare has been paid in full according to the quotation offered by the Air Carrier – otherwise, the Air Carrier undertakes no commitment for the performance of the Flight. The corresponding invoice shall be dispatched by the Air Carrier to the Charterer within five (5) working days from the performance of the Flight. Any additional amount resulting from the provisions of the present is due forthwith upon occurrence of the relevant cause, without any notification being required by the Air Carrier, unless otherwise agreed upon between the parties.
12.2 Cancellation policy
In case the Charterer rescinds the agreement and cancels the Flight, the Air Carrier is entitled to withhold or, in the absence of any payment in advance, to demand:
- 20%of the charter price if the Charterer gives notice of cancellation less than 72 hours and more than 48 hours before scheduled departure time.
- 50%of the charter price if the Charterer gives notice of cancellation less than 48 hours and more than 24 hours before scheduled departure time.
- 100%of the charter price if the Charterer gives notice of cancellation less than 24 hours before scheduled departure time.
- NOTE: Full refundsmay be expected only if cancellation takes place at least more than 72 hours before scheduled departure time. However, depending on the case, some administrative charges may apply.
12.3 Extra charges
Customers are encouraged to ask the Air Carrier help desk by phone or e-mail about all possible extra charges, such as aircraft waiting, overnight charges, additional flight crew, particular meal requirements etc.
- 13. Travel Documents
The Charterer is under an obligation to ensure that the passengers carry all necessary travel documents (e.g. identity card, passport, visa).
- 14. Safety Measures – Performance of Safety Control
14.1 For safety reasons, the Charterer is under an obligation to ensure that the passengers shall not carry in their luggage dangerous items. The carriage of medicine and cosmetics in limited quantities necessary for the passengers during the flight is allowed.
14.2 The Air Carrier may allow armed escorts or bodyguards in high risk flights under the conditions of Statute 2168/199 and according to the provisions of the Safety and Security Manual of the Air Carrier.
14.3 In case passengers aboard from heliports or landing areas outside airports and if no competent authority is present, the person responsible for the performance of safety controls of the passengers and their luggage is the pilot. Prior to embarkation, the pilot shall perform identification checks based on the travel documents of the passengers as well as luggage checks either by hand or by any available electronic means. If a passenger refuses the above security control, he/she shall not embark the Aircraft. The pilot may refuse to take aboard a passenger or luggage if he reasonably thinks that the safety of the Flight is at risk. In case the Flight or any part thereof is cancelled due to any of the reasons prescribed in the provisions of the present article, the Air Carrier may withhold the Fare or, if the Fare has not been paid, demand its payment. All luggage shall be placed in the luggage compartment unless the pilot permits otherwise.
14.4 Pets are allowed provided that the Air Carrier has been notified in advance (at least 12 hours prior to embarkation) and there is space in the luggage compartment. Pets shall be placed in the luggage compartment in their pet box (which the Charterer is under an obligation to furnish) unless the pilot permits their placement in the cabin.
- 15. Indemnification in case of Injury, Death or Damage
The Air Carrier is under an obligation to indemnify the passenger or his/her lawful heirs, in case of injury or death caused by an incident which occurred when the passenger was onboard the Aircraft or during embarkation or disembarkation, unless injury or death occurred due to the passenger’s state of health or is attributed to the passenger’s fault. The passengers are under an obligation to notify the Air Carrier of any health condition that may be worsened during the Flight – otherwise the Air Carrier is under no obligation to indemnify the passenger or his/her lawful heirs. In such case, the Air Carrier may at his absolute discretion refuse to take the passenger on board. In any event, if the Air Carrier proves that it and its employees have taken all the necessary measures to avoid the damage/injury/death or that it was impossible to take such measures, the Air Carrier is released from any liability for indemnification. In any event, the liability of the Air Carrier for injury or death is limited to the upper limits set by the relevant legislative provisions, which are applicable at the time of occurrence of the incident. The above provisions are also applicable in case of total or partial loss and destruction of the luggage of the passengers occurring during the time period between their delivery to the Air Carrier and their return to the passenger.
- 16. Additional Services
In case the Charterer has requested additional services from the Air Carrier, directly connected to the Flight, (e.g. room or car reservation etc.) the latter does not in any way undertake or guarantee the proper provision of such services. If the Air Carrier recommends a specific supplier, the provisions of article 729 of the Greek Civil Code are applicable. The Air Carrier is under an obligation to return any amount collected for said reason in case it does not execute the relevant mandate of the Charterer without, however, incurring any further liability to indemnify the Charterer. The above is also applicable for the catering during the Flight, if the Charterer requests catering which the Air Carrier cannot obtain from a standard airport supplier.
- 17. Additional Term
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) or otherwise.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- 18. Base Airport
The term “Base Airport” refers to the Athens International Airport “Eleftherios Venizelos”.
- 19. Contract Agreement
These terms and conditions are at the same time a contract agreement between us.
- 20. Governing Law and Jurisdiction
The present Agreement is governed by Greek Law. Any dispute between the contracting parties, arising directly or indirectly from the implementation of the present Agreement and shall be submitted to the competent court of Athens, which shall have exclusive jurisdiction.