These terms and conditions are at the same time a contract agreement between us.
This page tells you information about us and the legal terms and conditions (Terms) on which we provide any of the services (Services) listed on our website (our site) to you.
These Terms will apply to any contract between us for the supply of Services to you (Contract). Please read these Terms carefully and make sure that you understand them before booking any Services from our site. Please note that before placing a booking you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to book any Services from our site. You should print a copy of these Terms or save them to your computer for future reference.
We can change the terms periodically so please check the contents at intervals. With access and utilisation of this network place you agree with these terms.
These Terms, and any Contract between us, are only in the English language.
We will use the personal information you provide to us to:
We will not give your personal data to any third party.
4.4 You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us.
The utilisation of Airpower’s network place does not entail the provision and the conveyance of rights or a usage authorisation of goods and services. Excluded is the limited right to use its services in accordance with the present terms and conditions. In the event of downloading contents of the present network place, Airpower grants such a right only for strict personal use and does not concede any other right, unless explicitly mentioned.
Airpower, assumes no responsibility for the contents of websites that can be accessed through such links. Further, Airpower, reserves the right to change or amend the information provided at any time and without prior notice
Airpower makes important efforts so as to provide precise and complete information at its network place. However, Airpower is not committed as far as precision, time proximity and plenitude of published contents are concerned. Accordingly, Airpower does not bear any liability. The utilisation of Airpower’s network place is your responsibility, accepting that the information and services are offered as such, without having Airpower indirectly or explicitly declaring any guarantee. When acquiring access in any part of Airpower’s network place, you agree that you will not redistribute any information included in its web pages. As far as other companies are concerned, Airpower cannot be regarded liable for any damage, or cost that will be caused by the utilisation of its services to which you acquired access through its network place.
7. Performance of the Flight
The Air Company operates according to the Air Operators Certificate (AOC GR-060). The Air Company undertakes the obligation to perform the Flight in full accordance with the applicable legislation.
The Aircraft must be in airworthy condition and properly manned. The Air Company shall not perform any part of the Flight unless it has obtained all permits required for the performance of that part of the Flight before takeoff. In case the required permits for certain parts of the Flight have not been granted before takeoff, the Air Company is under an obligation to inform the Charterer and the latter shall decide whether the Flight shall begin. The Charterer shall not be under an obligation to pay the Fare in case the Flight is cancelled due to the fact that the Air Company has not obtained all necessary permits. In such case, the Air Company shall be under an obligation to refund the Fare that has been paid by the Charterer forthwith and in full. In case the Charterer decides that the Flight will be performed regardless of the fact that the permits required for either the entire or certain parts of the Flight have not been obtained and, if such permits are not eventually granted, the Charterer is under an obligation to pay the Fare corresponding to the performed parts of the Flight, including the part from the termination point of the Flight to the Base Airport.
8. Replacement of Aircraft
The Air Company may replace the Aircraft with another Aircraft, operated by the same, with similar or better specifications and transport capacity without the consent of the Charterer prior to takeoff. If the replacement aircraft is operated by another air carrier, the consent of the Charterer is required. If an aircraft is not available, the Air Company may perform the Flight with an aircraft with minor transport capacity and specifications with the Charterer’s consent and, in the latter case, with an equivalent decrease of the Fare, mutually agreed upon by the Air Company and the Charterer. If the Flight is cancelled for the above-mentioned reason or for any other reason not attributable to the Air Company, the latter is obliged to immediately inform the Charterer and return the Fare, if already paid in advance without, however, being liable to indemnify the Charterer.
9. Customers and Aircraft Delays
Customers and passengers are expected to be at the designated point of departure at least 30 minutes prior to the Estimated Time of Departure (ETD). In case of a passenger delay that will affect the helicopter flight schedule, the Air Company will make every possible effort to secure a new time slot and eventually perform the flight. If the flight cannot be operated on the same day, alternate dates will be offered. If the customer cannot accept the alternate schedules and/or dates, flight is supposed to be cancelled at the customer’s request and 100% cancellation charge is applied. On the other hand, in case alternate schedules and/or dates are acceptable, extra charges may occur and be applied.
In case a flight is delayed for technical or other reasons, Air Company ensures that the customer will be offered an alternate solution, such as an aircraft upgrade or downgrade, that will be acceptable to him or her and based on the terms described in the previous paragraph. The customer has the right to refuse the alternate solutions and receive a full refund. If the customer accepts the alternate solutions, no refund should be expected apart from the price difference refund provided in the case of aircraft downgrade.
10. Inability to Land
In the event that the landing of the Aircraft at the destination is not possible due to adverse weather conditions or of force majeure, the Air Company is under no obligation to return the Fare to the Charterer if the Fare has been paid in advance, nor is the Charterer released from its obligation to pay the Fare. The pilot shall decide, in his absolute discretion, on whether the landing is possible or not. In such case the pilot may decide to either return to Base or to land the Aircraft at the nearest location possible.
11. Changes in the Flight
The departure and arrival times mentioned in the description of the Flight are subject to changes imposed by the competent authorities. The Air Company has the right to make changes in the following cases:
12.1 Cancellation policy
In case the Charterer rescinds the agreement and cancels the Flight, the Air Company is entitled to withhold or, in the absence of any payment in advance, to demand:
12.2 Extra charges
Customers are encouraged to ask the Air Company by phone or e-mail about all possible extra charges, such as aircraft waiting, overnight charges, additional flight crew etc.
13. Travel Documents
The Charterer is under an obligation to ensure that the passengers carry all necessary travel documents.
14.Safety Measures – Performance of Safety Control
14.1 For safety reasons, the Charterer is under an obligation to ensure that the passengers shall not carry in their luggage dangerous items. The carriage of medicine and cosmetics in limited quantities necessary for the passengers during the flight is allowed.
14.2 The Air Company may allow armed escorts or bodyguards in high risk flights according to the provisions of the Safety and Security Manual of the Air Company.
14.3 In case passengers aboard from heliports or landing areas outside airports and if no competent authority is present, the person responsible for the performance of safety controls of the passengers and their luggage is the pilot. Prior to embarkation, the pilot shall perform identification checks based on the travel documents of the passengers as well as luggage checks either by hand or by any available electronic means. If a passenger refuses the above security control, he/she shall not embark the Aircraft. The pilot may refuse to take aboard a passenger or luggage if he reasonably thinks that the safety of the Flight is at risk. In case the Flight or any part thereof is cancelled due to any of the reasons prescribed in the provisions of the present article, the Air Company may withhold the Fare. All luggage shall be placed in the luggage compartment unless the pilot permits otherwise.
14.4 Pets are allowed provided that the Air Company has been notified in advance (at least 12 hours prior to embarkation) and there is space in the luggage compartment. Pets shall be placed in the luggage compartment in their pet box (which the Charterer is under an obligation to furnish) unless the pilot permits their placement in the cabin.
15. Indemnification in case of Injury, Death or Damage
The Air Company is under an obligation to indemnify the passenger or his/her lawful heirs, in case of injury or death caused by an incident which occurred when the passenger was onboard the Aircraft or during embarkation or disembarkation, unless injury or death occurred due to the passenger’s state of health or is attributed to the passenger’s fault. The passengers are under an obligation to notify the Air Company of any health condition that may be worsened during the Flight – otherwise the Air Company is under no obligation to indemnify the passenger or his/her lawful heirs. In such case, the Air Company may at his absolute discretion refuse to take the passenger on board. In any event, if the Air Company proves that it and its employees have taken all the necessary measures to avoid the damage/injury/death or that it was impossible to take such measures, the Air Company is released from any liability for indemnification. In any event, the liability of the Air Company for injury or death is limited to the upper limits set by the relevant legislative provisions, which are applicable at the time of occurrence of the incident. The above provisions are also applicable in case of total or partial loss and destruction of the luggage of the passengers occurring during the time period between their delivery to the Air Company and their return to the passenger.
16. Additional Services
In case the Charterer has requested additional services from the Air Company, directly connected to the Flight, the latter does not in any way undertake or guarantee the proper provision of such services. If the Air Company recommends a specific supplier, the provisions of article 729 of the Greek Civil Code are applicable.
17. Additional Term
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) or otherwise.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18. Contract Agreement
These terms and conditions are at the same time a contract agreement between us.
19. Governing Law and Jurisdiction
The present Agreement is governed by Greek Law. Any dispute between the contracting parties, arising directly or indirectly from the implementation of the present Agreement and shall be submitted to the competent court of Athens, which shall have exclusive jurisdiction.